Doing business with a Property and Casualty insurance broker involves providing information about yourself, so protection of your personal information is one of our highest priorities. Our brokerage and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information.
As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information. You can be assured that we’ll only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:
Personal Information does not include your job title, telephone number or address, anything that might appear on your business card or can be found through publicly available information such as the telephone book.
We may obtain this information from:
For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:
In order to protect your personal information and right to privacy, we will:
There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, this could apply when there is an emergency situation, or if it is necessary for your protection or ours. You can control how we handle your personal information.
We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time. However, by doing that, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, if you do not allow us to obtain information about your driving record, it is unlikely that we will be able to provide you with auto insurance.
We are committed to treating you with respect and courtesy, and to providing the highest level of service.
Please contact our Privacy Officer at the address below if you:
431 Richmond Street, Suite 300
London, Ontario N6A 6E2
We will respond to you promptly and do our utmost to resolve your concerns. To find out more about federal privacy laws, please contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website